General Terms

Last Updated: 8 August 2026

1. GENERAL PROVISIONS & PROVIDER DETAILS

These Terms of Service (“Terms”) govern the use of the website/ landing page callfriend.net.

By using this website/ landing page, you agree to be bound by these Terms. By submitting an inquiry for a session or by booking a session, you agree to be bound by these Terms.

2. NATURE OF SERVICE & DISCLAIMER (NON-MEDICAL)

  • Description: The Service consists of online peer companionship, informal emotional support, mentoring, and open conversation.
  • Disclaimer: The Services provided DO NOT constitute medical care, psychotherapy, psychological treatment, counseling, or psychiatric diagnosis or dating services. The service Provider is acting solely as an informal companion and mentor, not as a licensed health professional or therapist.
  • Crisis Disclaimer: This Service is not designed or staffed for emergencies or crisis intervention. If you are experiencing a mental health crisis, suicidal thoughts, or severe distress, you must immediately call 112 (EU emergency number) or contact a qualified crisis helpline or medical professional. If the service Provider believes during a session that a User may be at imminent risk of harm, the Provider may end the session and direct the User to emergency or professional resources; this does not create any obligation on the Provider to monitor, assess, or intervene in a User’s mental health.
  • Eligibility (Age Requirement): The Service is available only to individuals who are at least 18 years old. By booking or attending a session, the User confirms that they meet this age requirement. The service Provider reserves the right to terminate any session immediately, without refund, if there is reasonable doubt about the User’s age.

3. BOOKING PROCEDURE AND CONTRACT FORMATION

  • Inquiries: Users submit session requests through the website/ landing page contact form and / or via email: callfriendnet@gmail.com
  • Confirmation: The service Provider responds via email with available session times, pricing, payment details, and conduct guidelines.
  • Contract: Once you enter this website/ landing page you agree with these Terms. A binding agreement for service is concluded once the user accepts the terms and once a session is scheduled and confirmed with the service Provider.

4. FEES, PAYMENTS, AND CANCELLATIONS

  • Fees: Session rates are specified in the confirmation email sent to the user.
  • Payment: All fees must be paid in full prior to the session start time via the payment methods indicated in the email response.
  • Cancellation & Rescheduling:
  • Statutory Right of Withdrawal: Under the Bulgarian Consumer Protection Act (implementing EU Directive 2011/83/EU), consumers ordering services online generally have a 14-day right of withdrawal from a distance contract. By scheduling and paying for a session, the User expressly requests and consents that the Service be provided immediately, before the end of this 14-day period, and acknowledges that, once the session has been fully performed, the right of withdrawal is lost in accordance with Art. 57 of the Consumer Protection Act. Where a session has not yet taken place, the User may withdraw and receive a refund by notifying the service Provider by email before the session start time, subject to the cancellation terms below.
  • Users may reschedule or cancel a session up to 24 hours prior to the start time for a full refund or rebooking.
  • Cancellations made less than 24 hours before the session may be charged in full.

5. CODE OF CONDUCT AND USER OBLIGATIONS

  • Respectful Interaction: Users must treat the service Provider with respect. No verbal abuse, harassment, discrimination, or inappropriate behavior will be tolerated. Any violation of that will result in immediate termination of the session without a refund.
  • Prohibited Content: Sessions are strictly non-sexual and non-romantic. Any attempt to solicit sexual services, illegal activities, or explicit content will result in immediate termination of the session without a refund.
  • Recording Restrictions: Neither party may record (audio or video), screenshot, or publicly broadcast any session without explicit prior written agreement. The service Provider may write down/ take notes for himself of facts related to the user/ the session solely for the purpose to better help the user in a future session.

The services are provided by:

  • Service Provider: Veronika Steliyanova Andreeva
  • UIN / UIC (ЕГН / ЕИК): available upon request to competent authorities or contracting parties
  • Registered Office: Bulgaria, Lom, 4 Tsar Petar str. ap. 10
  • Contact Email: callfriendnet@gmail.com

6. LIMITATION OF LIABILITY

  • To the maximum extent permitted by Bulgarian law, the service Provider’s liability for any direct, indirect, or incidental decisions, actions, or consequences resulting from discussions held during sessions shall be limited to the total fees paid by the User for the session(s) giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Bulgarian consumer protection law, including liability for death or personal injury caused by negligence, or for wilful misconduct or gross negligence.
  • The User assumes full personal responsibility for their own choices, actions, and mental wellbeing.
  • The service Provider takes the necessary measures to keep the content of the website/ landing page up to date, but shall not be held liable for its actual accuracy. The service Provider is not accountable for any damages, as well as loss of profits, that a user of the website/ landing page might incur in result of the misusage or illegal misuse of this website/ landing page and access to the same. By using the website/ landing page, users assume all associated risks, including any damage to end user device in result of unlawful activity of third persons outside the scope of responsibility of the service Provider.
  • To the extent that the content of the website/ landing page contains links to content outside of it, the user acknowledges that the service Provider has no control over such content and accepts no liability for the consequences in result of such links.
  • The service Provider shall not be held liable for unlawful actions by third parties to which the user might be subjected while using the website/ landing page or the service itself.

7. INTELLECTUAL PROPERTY

All intellectual property rights regarding the information resources and content of the website/ landing page are exercised by the service Provider. Any use of content from the website/ landing page without the service Provider’s consent constitutes a violation of the law, which may result in civil, administrative, or criminal liability.

In the event of copying or reproducing information beyond what is legally permissible, as well as in any other case of infringement of intellectual property rights regarding the service Provider’s resources, the service Provider reserves the right to claim full compensation for all direct and indirect damages suffered.

8. APPLICABLE LAW AND DISPUTE RESOLUTION

  • These Terms are governed by and construed in accordance with the laws of the Republic of Bulgaria.
  • Any disputes shall be settled amicably through negotiation. If an agreement cannot be reached, disputes shall be submitted to the competent Bulgarian courts or the Bulgarian Consumer Protection Commission (КЗП).
  • Complaints may be submitted to the service Provider at callfriendnet@gmail.com. Users may also refer disputes to the Bulgarian Consumer Protection Commission (KZP) or use the EU Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.